Effective Date: 01/13/2025
This Privacy Policy describes how thefinlancer.com operated and maintained by The Finlancer Global Inc (“we,” “us,” or “our”) collects, uses, and discloses information about you (“you,” “your,” or “user”) when you use our website, mobile applications, and other online services (collectively, the “Services”).
1. Information We Collect
We collect information about you in several ways, including:
- Information You Provide Directly:
- Account Information: When you create an account, we collect information such as your name, email address, phone number, and password.
- Profile Information: You may provide us with additional information to complete your profile, such as your professional qualifications, experience, and services offered (if you are a freelancer) or your business needs and budget (if you are a client).
- Communication: We collect information when you communicate with us, such as through email, chat, or phone calls.
- Payment Information: We collect payment information, such as credit card numbers, billing address, and bank account details, when you make or receive payments through our Services. This information is processed by our payment processors (see below) and is not stored by us directly.
- Information We Collect Automatically:
- Usage Information: We automatically collect information about your use of our Services, such as your IP address, device type, operating system, browser type, access times, pages visited, and other usage statistics.
- Location Information: We may collect information about your location, such as your IP address or GPS coordinates, with your consent.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services:
- To operate and maintain our Services.
- To provide customer support.
- To personalize your experience on our Services.
- To improve the functionality and user experience of our Services.
- Facilitating Transactions:
- To process payments and facilitate transactions between freelancers and clients.
- To prevent and detect fraud.
- Communicating with You:
- To send you notifications and updates about our Services.
- To respond to your inquiries and requests.
- To send you marketing and promotional communications (with your consent).
- Compliance with Legal Obligations:
- To comply with applicable laws and regulations, such as tax laws and anti-money laundering regulations.
3. Information Sharing
We do not share your personal information with third parties except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in providing our Services, such as:
- Payment Processors: We use trusted payment processors (e.g., Stripe, PayPal) to process payments. These processors may collect and store your payment information in accordance with their own privacy policies.
- Marketing and Analytics Providers: We may use third-party marketing and analytics providers to help us understand how our Services are used and to improve our marketing efforts. These providers may use cookies and other tracking technologies to collect information about your use of our Services.
- Legal and Safety: We may disclose your information to law enforcement or other authorities if we believe it is necessary to:
- Comply with a valid legal request or process, such as a subpoena or court order.
- Protect and defend our rights and property, or the rights and property of our users or others.
- Prevent or investigate fraud, security breaches, or other harmful activities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
Under certain circumstances, you may have the following rights regarding your personal information:
- Access: You may have the right to access the personal information we hold about you.
- Correction: You may have the right to correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You may have the right to request the erasure of your personal information under certain circumstances.
- Restriction: You may have the right to restrict the processing of your personal information under certain circumstances.
- Data Portability: You may have the right to receive your personal information in a portable format under certain circumstances.
- Objection: You may have the right to object to the processing of your personal information under certain circumstances.
6. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately.
7. International Data Transfers
We do not transfer or process your personal information outside the United States of America.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Services and, if appropriate, by sending you an email notification.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
The Finlancer Global Inc, email id: support@thefinlancer.com
10. GDPR Compliance
This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR). We have implemented appropriate safeguards to ensure the lawful, fair, and transparent processing of your personal data.
11. CCPA Compliance
This Privacy Policy is designed to comply with the California Consumer Privacy Act (CCPA). California residents may have certain additional rights regarding their personal information, including the right to know, the right to delete, and the right to opt-out of the sale of their personal information