Thefinlancer.com operated and maintained by The Finlancer Global Inc, strives to provide a high-quality and reliable platform for connecting clients with skilled tax and accounting freelancers. This refund policy outlines the circumstances under which refunds may be considered for services purchased through our platform.

1. Services Already Rendered

No Refunds for Completed Work: Refunds cannot be issued for services that have already been rendered. This is because freelancers have put in time and effort to complete the work, and we cannot compensate them for work that has already been done

2. Cancelling Recurring Payments

• Client Control: Clients have the right to cancel recurring payments for ongoing services at any time.
• Cancellation Process: Clients can typically cancel recurring payments through their account settings within the Thefinlancer.com platform.
• Pro-rated Refunds: If a recurring payment is cancelled mid-cycle, a pro-rated refund may be considered for the remaining portion of the unused period, at the discretion of Thefinlancer.com.

3. Disputes and Cancellations

• Dispute Window: Clients have 7 days from the date of service delivery to raise a dispute regarding the quality of the work or the freelancer’s performance.
• Dispute Resolution Process:
  • The client initiates a dispute through the Thefinlancer.com platform.
  • Thefinlancer.com will contact both the client and the freelancer to gather information and understand the nature of the dispute.
  • Thefinlancer.com will review all relevant information, including:
    • The service agreement between the client and the freelancer.
    • Communication records between the client and the freelancer.
    • Evidence provided by both parties.
  • Based on the review, Thefinlancer.com will make a decision regarding the dispute and any potential refunds.
• Mediation: Thefinlancer.com may attempt to mediate the dispute between the client and the freelancer to reach a mutually agreeable resolution before making a final decision.

4. Refund Considerations

• Evidence of Issues: Clients are responsible for providing sufficient evidence to support their claims of dissatisfaction or dispute.
• Cooperation with Freelancer: Clients are expected to cooperate with freelancers throughout the service delivery process to ensure successful project completion.
• Client Responsibilities: Clients are responsible for providing accurate and complete information to freelancers and for meeting any agreed-upon deadlines or obligations.

5. Disclaimer

• This refund policy is subject to change at the discretion of Thefinlancer.com.
• Thefinlancer.com reserves the right to make exceptions to this policy in specific and unusual circumstances.

6. Contact

For any questions or concerns regarding this refund policy, please contact Thefinlancer.com customer support at support@thefinlancer.com

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